At Velvet Ride, your privacy is a priority. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website or use our chauffeur-driven transportation services. By using our services, you agree to the practices described in this policy.
We collect personal information to deliver a smooth, secure, and premium service experience. This may include:
Personal Information
Name, email address, phone number, and payment-related details.
Booking & Service Information
Details related to your booking, such as vehicle category, service type, travel dates, pickup and drop-off locations, and payment history.
Your information is used strictly for operational and service-related purposes, including:
Booking Management
To process reservations, confirm bookings, and manage payments.
Customer Support
To respond to inquiries, resolve issues, and provide service-related assistance.
Service Improvement
To enhance service quality, operational efficiency, and customer experience.
Velvet Ride respects your privacy and does not sell or misuse your personal information. Data may only be shared with:
Trusted Service Providers
Partners who assist with payment processing, booking management, technical operations, or marketing support.
Legal & Regulatory Authorities
When required by law, regulation, or legal process.
You have full control over your personal data. Your rights include:
Access
Request details of the personal information we hold about you.
Correction
Request correction of inaccurate or incomplete data.
Deletion
Request deletion of your personal information, subject to legal and operational requirements.
Our website uses cookies to:
Enhance website functionality and user experience
Analyze user behavior and preferences
Improve website performance and load speed
You may control or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.
If you leave a comment on our website, the comment and its metadata may be retained indefinitely to allow automatic approval of follow-up comments.
If user accounts are created on our website, personal information provided in user profiles is stored securely. Users may view, edit, or delete their personal information at any time, except for usernames. Website administrators may also access and manage this data for operational purposes.
Velvet Ride is committed to protecting your personal information when you book chauffeur-driven vehicles on a monthly basis. This section explains how data is handled for long-term service arrangements.
For monthly chauffeur services, we collect personal details such as your name, contact information, payment details, and service history. This information is necessary to manage bookings, billing, and ongoing service coordination.
Your data is used to:
Manage monthly chauffeur bookings
Handle billing and service continuity
Provide customer support and service updates
We may also inform you about service updates or relevant offers. Your data is never shared with third parties except trusted service providers or when legally required.
We implement strong security measures to safeguard your personal information against unauthorized access, misuse, or disclosure. Transactions are protected through secure systems, and data is stored on protected servers with restricted access.
You may request access, updates, or deletion of your personal information at any time. For privacy-related concerns or requests, you may contact Velvet Ride directly, and we will respond promptly.
By using our services, including monthly chauffeur bookings, you agree to this Privacy Policy. Velvet Ride reserves the right to update this policy to reflect regulatory changes or service enhancements. Updates will be posted on our website.
