All vehicles provided by Velvet Ride are strictly chauffeur-driven. Under no circumstances are vehicles offered without a professional chauffeur. This policy applies to all services, vehicles, and rental categories.
Chauffeur-driven rentals are provided for a maximum duration of 10 hours per day. The rental period begins and ends according to the agreed start time stated on the booking confirmation or rental voucher.
The minimum charge for time and mileage-based rentals is 7 hours. The rental includes a chauffeur-driven vehicle only. Fuel costs, toll taxes, parking fees, and other incidental expenses are excluded unless explicitly stated in the booking agreement.
Mileage calculation begins when the vehicle departs from the Velvet Ride office and concludes upon its return to the office.
Per-kilometre rates are calculated based on prevailing fuel market prices. In the event of a fuel price increase of 5% or more, Velvet Ride reserves the right to revise kilometre charges accordingly.
Day-based or tenure-specific rentals include a chauffeur-driven vehicle only. Fuel, tolls, parking, and related expenses are not included unless clearly mentioned in the booking confirmation.
For safety and service quality, chauffeurs must be provided with reasonable lunch and dinner breaks. Additionally, a minimum uninterrupted rest period of eight hours within every 24-hour duty cycle is mandatory and strictly enforced.
Chauffeurs will operate vehicles at lawful and reasonable speeds based on traffic and road conditions. Customers must not request or pressure chauffeurs to exceed speed limits or violate traffic laws under any circumstances.
Customers have the right to submit complaints regarding service, chauffeur conduct, or vehicle condition through official Velvet Ride communication channels. Direct reprimanding of chauffeurs or attempting to influence them to act against company policies is strictly prohibited.
Accepted payment methods include:
Cash
Bank Transfer
Credit card payments are currently unavailable. When enabled, a 2.5% processing fee will apply.
Full payment is required before service commencement. Bookings are confirmed only upon receipt of a token or advance payment.
Subject to availability, booking changes may be requested by contacting the Velvet Ride office.
The following changes may be requested prior to the scheduled start time:
Pickup or drop-off location
Start date or time (subject to operational limits)
End date or time
Rental extensions may be requested after service has begun, subject to availability.
Please note:
Additional time will be charged at the prevailing rate
Any increase in booking cost must be paid immediately
If the revised booking costs less, no refund will be issued
Early termination of discounted long-term rentals will be charged at applicable shorter-term rates
Cancellations due to unforeseen events beyond reasonable control, including natural disasters, government restrictions, civil unrest, or similar force majeure circumstances, may be eligible for a discretionary refund, subject to an administrative fee and supporting evidence.
Velvet Ride will make every reasonable effort to provide the requested vehicle category. However, for operational or logistical reasons, an alternative vehicle of similar or higher class may be provided. Specific models, colors, or fuel types cannot be guaranteed.
Vehicles are maintained to premium standards and provided in clean condition. Velvet Ride is not responsible for loss, theft, or damage to personal belongings left inside the vehicle. Personal items are not insured.
Customers will be held responsible for damage caused by misuse or negligence during the service period.
Toll taxes, parking fees, and similar expenses are the responsibility of the customer.
Velvet Ride does not operate on credit. Full payment is mandatory before service delivery.
Vehicles returned in excessively untidy condition will incur a PKR 500 cleaning fee.
Customers must notify Velvet Ride in advance when planning travel outside Lahore, specifying intended destinations for operational and tracking coordination.
All services must begin and end in Lahore. If a vehicle concludes service in another city, the customer will be responsible for all return-related costs, including fuel, tolls, and associated charges.
